VeriSM™ [e-Book]

VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.