Bianchi, N: Five Tough Talks

Nobody likes having a tough talk because they don't know how to have them. Five Tough Talks is your playbook to help identify when it's time to have a conversation, how to prepare ahead of time, what to say in the messy middle, and how to move forward after. There are five Tough Talks every leader should learn: How We Work: Create rules, routines, and rhythms for working together The Ask: Acknowledge you need something What's Going On?: Explore a change or shift Being Better: Confront an issue Moving On: Depart from what was When a leader has more of the first three Tough Talks, it decreases the need and frequency for the last two. The more you practice and face your fear, the easier it becomes to lead brave conversations for exceptional results.