"IT Service Management" 34 uitgaven gevonden Populaire rubrieken Management, psychologie & wetenschap Filteren Tonen als: Tegels Lijst Sorteer op: Prijs Titel Relevantie (aflopend) Relevantie (oplopend) Populariteit Inkoopdatum Beoordeling Uitgebreid zoeken IT Service Continuity Management Frank M. Marks Duitstalig Hardback 9783367116829 April 2026 592 pagina's Gute Vorbereitung für zuverlässige ServicesWas tun, wenn die IT stillsteht? Ohne gute Planung und sorgfältige Vorbereitung stehen Sie im Ernstfall vor einem Scherbenhaufen. Befassen Sie sich... Vanaf 75,95 Bekijk exemplaren DevOps Handboek Oleg Skrynnik Nederlandstalig Paperback 9789401804363 April 2019 99 pagina's Dit boek legt de managementaspecten van DevOps uit voor degenen die zich professioneel bezighouden met informatie- en technologiemanagement. Het is geschreven voor IT-specialisten,... Vanaf 37,01 Bekijk exemplaren The Absolutely Unbreakable Rules of IT Service Delivery Karl W Palachuk, Mike Semel Engelstalig Paperback 9781942115717 Januari 2026 274 pagina's Vanaf 35,50 Bekijk exemplaren IT Service-portfoliomanagement Han Verniers, Wim Teunissen Nederlandstalig Paperback 9789087536442 Mei 2011 301 pagina's Dit is het eerste boek dat de best practices op het gebied van IT Service-portfoliomanagement beschrijft. Dit boek gaat over IT Service-portfoliomanagement (IT SPM); het stelt de operatie... Vanaf 49,00 Bekijk exemplaren Ook verschenen als e-Book Vanaf € 49,00 IT service management with FitSM Version 3 Anselm Rohrer, Dierk Soellner Engelstalig Paperback 9789401812528 Januari 2025 200 pagina's In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges... Vanaf 47,42 Bekijk exemplaren Ook verschenen als Paperback Vanaf € 47,42 e-Book Vanaf € 47,42 e-Book Vanaf € 47,42 ITSM for Leaders: 3rd Edition: A Leader's Guide to Understanding IT Service Management Jeffrey Tefertiller Engelstalig Paperback 9798676915704 Augustus 2020 168 pagina's Vanaf 35,99 Bekijk exemplaren The 5 Principles of IT Customer Service Success Don R Crawley Engelstalig Paperback 9780983660774 September 2016 108 pagina's Don R. Crawley's book The 5 Principles of IT Customer Service offers a new and refreshing approach to IT customer service. Instead of prescribing rigid scripts and protocols, The 5... Vanaf 12,99 Bekijk exemplaren Practical IT Service Management Thejendra BS Engelstalig Paperback 9781849285469 Februari 2014 294 pagina's A clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL 2011 Vanaf 50,95 Bekijk exemplaren IT-Service Management mit FitSM Anselm Rohrer, Dierk Söllner Duitstalig Paperback 9783864904172 Augustus 2017 292 pagina's Die Durchdringung der Geschäftsprozesse durch IT-Systeme und Applikationen wird immer intensiver, was eine steigende Abhängigkeit betrieblicher Abläufe von einer funktionierenden IT mit sich... Vanaf 36,99 Bekijk exemplaren Servicenow's Intelligent It Service Management: A Comprehensive Guide to Implementing the Platform's AI Capabilities for It Managers Saaniya Chugh Engelstalig Paperback 9798868817052 Augustus 2025 256 pagina's This book explores how ServiceNow's AI capabilities are reshaping IT Service Management by enabling smarter, faster, and more efficient service delivery. It provides a practical guide to... Vanaf 50,95 Bekijk exemplaren Agile ENTERPRISE SOLUTION ARCHITECTURE Sean Gu Engelstalig Paperback 9780578830971 Maart 2021 174 pagina's This book presents an IT service-based solution architecture that bridges the gap between traditional solution architecture and enterprise architecture in a holistic yet pragmatic modeling... Vanaf 35,99 Bekijk exemplaren Foundation of Intelligent IT Operations: CMDB and Service Maps Mohan Kewalramani Engelstalig Paperback 9780692380925 November 2015 172 pagina's Vanaf 19,95 Bekijk exemplaren Why Risk it at all? Corey M. Chase Engelstalig Paperback 9798318824357 Januari 2026 254 pagina's Vanaf 21,49 Bekijk exemplaren The Compassionate Geek Don R. Crawley Engelstalig Paperback 9780983660736 Oktober 2013 224 pagina's A real-world, plain-language how-to guide for delivering amazing customer service to customers and end-users. Now in its third edition, The Compassionate Geek is the definitive guide for... Vanaf 31,99 Bekijk exemplaren IT Service Management: ISO/IEC 20000:2018 - Introduction and Implementation Guide Dolf van der Haven Engelstalig Paperback 9789401807012 Oktober 2020 120 pagina's The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides... Vanaf 26,11 Bekijk exemplaren Collaborative Innovation Tony Morgan Engelstalig Paperback 9781631576317 Maart 2017 163 pagina's Provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver... Vanaf 24,49 Bekijk exemplaren Service Excellence in Organizations, Volume I Fiona Urquhart Engelstalig Paperback 9781631577017 Juni 2019 154 pagina's Explores the basic tenets of service excellence, opening to distinguish customer service from service excellence, and explore the driving aspects of strategy and philosophy. This first... Vanaf 28,99 Bekijk exemplaren Making it Happen in Public Service Stephen Prosser, Michael Connolly, Rod Hough, Kathryn Potter Engelstalig Paperback 9781845400606 Mei 2006 250 pagina's This book examines the change management strategies and processes employed to ensure that the Labour Government's commitment to devolution became a reality in Wales. Vanaf 26,95 Bekijk exemplaren Basiswissen ITIL 4 Nadin Ebel Duitstalig Paperback 9783864907104 Februari 2021 512 pagina's Das umfassende Lern- und Nachschlagewerk zu ITIL 4 - Alle wichtigen Grundlagen zum IT Service Management, ITIL und ITIL 4 - Vorstellung der neuen Modelle und Prinzipien von ITIL 4... Vanaf 45,99 Bekijk exemplaren TRIM: the rational IT model Pelle Råstock Engelstalig e-Book 9789401805001 September 2016 277 pagina's TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the... Vanaf 49,00 Bekijk exemplaren Implementing Metrics for IT Service Management David A. Smith Engelstalig e-Book 9789401801201 Februari 2017 201 pagina's This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with... Vanaf 57,23 Bekijk exemplaren Defining IT success through the service catalog Troy DuMoulin, Rodrigo Flores, Bill Fine Engelstalig e-Book 9789401801164 Februari 2017 116 pagina's The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT... Vanaf 49,00 Bekijk exemplaren Foundations of IT service management Italiaans e-Book 9789087538279 April 2012 409 pagina's The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp... Vanaf 21,80 Bekijk exemplaren IT Service Management Based on ITIL® 2011 Edition Pierre Bernard Engelstalig e-Book 9789401805568 Oktober 2014 In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this... Vanaf 43,55 Bekijk exemplaren Global best practices Engelstalig e-Book 9789401800693 September 2016 661 pagina's A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of... Vanaf 76,19 Bekijk exemplaren IT Service Management from Hell based on Not ITIL Brian Johnson, Paul Wilkinson Engelstalig e-Book 9789401801294 Februari 2017 84 pagina's A humorous approach to a universally adopted standard. Vanaf 13,08 Bekijk exemplaren Metrics for IT Service Management P. Brooks Engelstalig e-Book 9789087531973 April 2008 1 pagina's This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL... Vanaf 49,00 Bekijk exemplaren The IT Service Handbook Pierre Bernard Engelstalig e-Book 9789087539177 Augustus 2011 Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:... Vanaf 49,00 Bekijk exemplaren The IT Service Pierre Bernard Engelstalig e-Book 9789087538798 April 2012 412 pagina's Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: ... Vanaf 49,00 Bekijk exemplaren The Pep Boys Auto Guide to Car Care and Maintenance E.J. Braswell Engelstalig Paperback 9780345476852 Maart 2005 144 pagina's Okay, so you're not a gearhead, but like most folks, you want to keep your car in peak condition. For more than eighty years, the Pep Boys-Manny, Moe, and Jack-have been "the three best... Vanaf 18,99 Bekijk exemplaren
