"Mapping Experiences" 1 uitgave gevonden Filteren Tonen als: Tegels Lijst Sorteer op: Prijs Titel Relevantie (aflopend) Relevantie (oplopend) Populariteit Inkoopdatum Beoordeling Uitgebreid zoeken Mapping Experiences James Kalbach Paperback 9781492076636 410 pagina's Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the causes of these problems... Vanaf 53,99 Bekijk exemplaren