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B. J. Harrison Reads The Cremation of Sam McGee Robert W. Service Engelstalig Luisterboek 9788726575439 Sam McGee is one of the many gold miners of the Klondike Gold Rush. The freezing-cold and harsh winter of Yukon is about to take his next victim in the face of McGee... Vanaf 1,99 Bekijk exemplaren

SOA Source Book Engelstalig e-Book 9789087535384 Mei 2009 1 pagina's The book is a collection of source material for use by enterprise architects working with Service-Oriented Architecture (SOA). It consists of material that has been considered and in part... Vanaf 35,92 Bekijk exemplaren

Metrics for IT Service Management P. Brooks Engelstalig e-Book 9789087531973 April 2008 1 pagina's This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL... Vanaf 49,00 Bekijk exemplaren

TRIM: the rational IT model Pelle Råstock Engelstalig e-Book 9789401805001 September 2016 277 pagina's TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the... Vanaf 49,00 Bekijk exemplaren

World-Class Service Dennis Opstal, Jean-Pierre Thomassen Engelstalig e-Book 9789024463442 Oktober 2023 103 pagina's How do you provide exceptional service to demanding customers? They're standing at your check-in desk, calling you on the phone, chatting with you online. Maybe they're seated in business... Vanaf 22,25 Bekijk exemplaren

The Offer You Can't Refuse Steven Van Belleghem Engelstalig e-Book 9789401470384 September 2020 200 pagina's What if customers expect more than just a good product, excellent service and perfectly performing digital interfaces? And what if new technologies like 5G, artificial intelligence, quantum... Vanaf 28,99 Bekijk exemplaren

The IT Service Handbook Pierre Bernard Engelstalig e-Book 9789087539177 Augustus 2011 Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include:... Vanaf 49,00 Bekijk exemplaren

VeriSM™ Claire Agutter, Rob England, Suzanne D. van Hove, Randy Steinberg Engelstalig e-Book 9789401802635 Juni 2018 355 pagina's VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the... Vanaf 65,05 Bekijk exemplaren

Metrics for service management Peter Brooks Engelstalig e-Book 9789401805643 Oktober 2014 142 pagina's This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011... Vanaf 49,00 Bekijk exemplaren

Service management strategies that work Gary Case, Troy DuMoulin, George Spalding, Anil C. Dissanayake Engelstalig e-Book 9789401801171 Februari 2017 171 pagina's Contents List of Figures and Tables Acknowledgements About Pink Elephant Foreword Preface Chapter 1: Introduction Chapter 2: IT Governance Unraveled Chapter 3: The External Managed Service... Vanaf 49,00 Bekijk exemplaren

IT Service Management Based on ITIL® 2011 Edition Pierre Bernard Engelstalig e-Book 9789401805568 Oktober 2014 In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this... Vanaf 43,55 Bekijk exemplaren

Service Agreements Robert Benyon, Robert Johnston Engelstalig e-Book 9789401801300 Februari 2017 101 pagina's Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL... Vanaf 27,20 Bekijk exemplaren

Contract management in project management and service management - the CATS RVM methodology Linda Tonkes, Richard Steketee Engelstalig e-Book 9789401810500 Januari 2024 320 pagina's This book describes the CATS RVM methodology that proposes realization and verification management as a way to establish the relationship between contract management and project and service... Vanaf 49,00 Bekijk exemplaren

SIAM Dave Armes, Niklas Engelhart, Peter McKenzie, Peter Wiggers Engelstalig e-Book 9789401805780 November 2015 225 pagina's The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service... Vanaf 49,00 Bekijk exemplaren

IT Service Management from Hell based on Not ITIL Brian Johnson, Paul Wilkinson Engelstalig e-Book 9789401801294 Februari 2017 84 pagina's A humorous approach to a universally adopted standard. Vanaf 13,08 Bekijk exemplaren

IT service management with FitSM Version 3 Anselm Rohrer, Dierk Soellner Engelstalig e-Book 9789401812542 Januari 2025 200 pagina's In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a 'practical and application-oriented path' to address the many challenges... Vanaf 47,42 Bekijk exemplaren

The IT Service Pierre Bernard Engelstalig e-Book 9789087538798 April 2012 412 pagina's Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Among many, these include: ... Vanaf 49,00 Bekijk exemplaren

Service automation framework Jan Willem Middelburg Engelstalig e-Book 9789401800631 December 2016 1 pagina's Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service... Vanaf 49,00 Bekijk exemplaren

Implementing Metrics for IT Service Management David A. Smith Engelstalig e-Book 9789401801201 Februari 2017 201 pagina's This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with... Vanaf 57,23 Bekijk exemplaren

Defining IT success through the service catalog Troy DuMoulin, Rodrigo Flores, Bill Fine Engelstalig e-Book 9789401801164 Februari 2017 116 pagina's The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT... Vanaf 49,00 Bekijk exemplaren