2016 - 2020, Adobe PDF, "Service"

10 uitgaven gevonden

• TRIM: the rational IT model Pelle Råstock Engelstalig e-Book 9789401805001 September 2016 277 pagina's TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the... Vanaf 49,00 Bekijk exemplaren
• VeriSM™ Claire Agutter, Rob England, Suzanne D. van Hove, Randy Steinberg Engelstalig e-Book 9789401802635 Juni 2018 355 pagina's VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the... Vanaf 65,05 Bekijk exemplaren
• Service management strategies that work Gary Case, Troy DuMoulin, George Spalding, Anil C. Dissanayake Engelstalig e-Book 9789401801171 Februari 2017 171 pagina's Contents List of Figures and Tables Acknowledgements About Pink Elephant Foreword Preface Chapter 1: Introduction Chapter 2: IT Governance Unraveled Chapter 3: The External Managed Service... Vanaf 49,00 Bekijk exemplaren
• Service Agreements Robert Benyon, Robert Johnston Engelstalig e-Book 9789401801300 Februari 2017 101 pagina's Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL... Vanaf 27,20 Bekijk exemplaren
• Global best practices   Engelstalig e-Book 9789401800693 September 2016 661 pagina's A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of... Vanaf 76,19 Bekijk exemplaren
• Siam Dave Armes, Niklas Engelhart, Peter McKenzie, Peter Wiggers Japans e-Book 9789401800792 November 2016 221 pagina's This is a Japanese version of SIAM: Principles and Practices for Service Integration and Management The increasing complexity of the IT value chain and the rise of multi-vendor supplier... Vanaf 49,00 Bekijk exemplaren
• IT Service Management from Hell based on Not ITIL Brian Johnson, Paul Wilkinson Engelstalig e-Book 9789401801294 Februari 2017 84 pagina's A humorous approach to a universally adopted standard. Vanaf 13,08 Bekijk exemplaren
• Service automation framework Jan Willem Middelburg Engelstalig e-Book 9789401800631 December 2016 1 pagina's Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service... Vanaf 49,00 Bekijk exemplaren
• Implementing Metrics for IT Service Management David A. Smith Engelstalig e-Book 9789401801201 Februari 2017 201 pagina's This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with... Vanaf 57,23 Bekijk exemplaren
• Defining IT success through the service catalog Troy DuMoulin, Rodrigo Flores, Bill Fine Engelstalig e-Book 9789401801164 Februari 2017 116 pagina's The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT... Vanaf 49,00 Bekijk exemplaren