Creating Value

Companies everywhere are struggling to deliver services and products that offer demonstrably greater value to their customers than those provided by close competitors. At the same time, leadership teams face enormous pressures to cut costs and shrink budgets while simultaneously dealing with increased earnings expectations. Leaders require new strategies that reliably improve market performance in the real-world.

Building on authentic accounts from companies that have continuously refined quality, delivery, service, and cost efficiency, Creating Value: Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners presents straightforward, effective strategies for unlocking an organization's hidden potential. This book describes a dynamic business system that enables organizations to become more focused and productive, delivering exceptional value to customers and employees while supporting ongoing improvement.

The author offers insights from organizations that have eliminated waste and prioritized quality, delivery, and service even as they demand humble leadership and tireless attention from their executives and managers. You'll find out how leading companies learned to respect and empower frontline workers and built an obsession with quality directly into their processes. The book includes case studies from firms like Wiremold, Crouse-Hinds, McQuay International, Basin Holdings, and a large collection of retailers, insurance companies, property management groups, manufacturers, and healthcare facilities.

Creating Value demonstrates how the pursuit of excellence leads to long-lasting, remarkable business outcomes and that sustainable success comes from developing people, not just improving processes. When organizations genuinely listen to and empower those closest to the work, breakthrough transformation follows. If your goal is to create lasting change, it starts with developing people at all levels, because exceptional leaders don't just drive results, they build others up to lead.

Creating Value is an indispensable guide for leaders seeking to significantly enhance employee engagement and initiative, increase profitability, and boost enterprise value--ultimately fostering broad-based value creation for all.