Managing Difficult People

We spend approximately one third of our lives at work, and yet we have little control over who we encounter there. Why are some colleagues and managers so difficult to work with? More importantly, how should you deal with them? This practical and empowering book delivers the answers. We cannot always choose who we work with but this book shows how we can deal with the difficulties which might arise in day-to-day working relationships.-- This book provides tried and tested techniques for dealing with people at work which can transform your effectiveness in the workplace -- to boost your career, business and confidence-- Written by an experienced personnel officer and author-- A usable guide for managers, human resource and training departments and for all organisations which depend on working relationships