Offshore Outsourcing

This breakthrough book articulates why no other business concept is more important to corporate performance in the 21st century than offshore outsourcing. This book provides numerous examples and in-depth case studies that show how leading organizations are achieving significant competitive gains through offshore outsourcing. Some of the companies covered include Delta Air Lines, American Express, British Airways, GE, Dell, IBM, and BellSouth. Offshore Outsourcing delivers a clear roadmap that explains the transformations taking place in business processes such as IT, customer care, finance and accounting, back-office processing, and human resources. Applicable to businesses in every industry, this book presents an integrated approach to building winning offshore strategies in a changing global environment.