Fierce Conversations

The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to: Overcome barriers to meaningful communication Expand and enrich conversations with colleagues, friends, and family Increase clarity and improve understanding Handle strong emotions-on both sides of the table Contents Foreword by Ken Blanchard, vii Acknowledgments, ix The Seven Principles of Fierce Conversations, xiii INTRODUCTION: The Idea of Fierce, 1 ONE PRINCIPLE 1: Master the Courage to Interrogate Reality, 13 TWO PRINCIPLE 2: Come Out from Behind Yourself into the Conversation and Make It Real, 67 THREE PRINCIPLE 3: Be Here, Prepared to Be Nowhere Else, 91 FOUR PRINCIPLE 4: Tackle Your Toughest Challenge Today, 124 FIVE PRINCIPLE 5: Obey Your Instincts, 165 SIX PRINCIPLE 6: Take Responsibility for Your Emotional Wake, 187 SEVEN PRINCIPLE 7: Let Silence Do the Heavy Lifting, 218 CONCLUSION: Embracing the Principles, 241 Appendix, 249 Index, 255.